I am unable to log in to my account.
Please check the error message on your screen. If it says that the e-mail address or password is not valid, please verify, and log in with your Olympus registered e-mail and password. To fully participate in Olympusphere, you need to register your profile first.
My e-mail address has changed.
Please log in to your profile at https://www.shopatolympus.asia/malaysia/customer/account/login/ to change your e-mail address.
I've forgotten my password.
Please click on the link to reset your password https://www.shopatolympus.asia/malaysia/customer/account/forgotpassword/
A temporary password will be sent to your e-mail shortly. *A temporary password will expire within 48 hours.
An error message appears when I enter my e-mail address and password at login, but I don't know which is wrong.
Please contact our customer service officers at 1800-OLYMPUS (1800-6596-787) or via e-mail at firstname.lastname@example.org
Why is it necessary to register my profile?
Your profile information is used to provide a brief introduction of yourself to other users. A Display Name is required to participate in Olympusphere. About Me field is not required, but it will help you to seek inspiration and advice and interact with likeminded users in the community. Please read the Terms and Conditions carefully prior to submitting your profile.
What is a Display Name?
I want to change my display name.
Display names cannot be changed once your registration has been accepted.
I want to use my own profile photo.
You can upload a JPEG image under 4 MB.
I submitted my profile, but it hasn't appeared on the site.
Your profile can be viewed prior to acceptance at My Page. You can post photos prior to acceptance of your profile. However, posted photos will not be published until after your profile has been accepted.
How do I make changes to my profile?
Log in to My Page and click on 'Profile'. It may take some time before the changes are reflected on the site.
Are there any restrictions to posting photos?
Please only post JPEG images (DCF standard; RGB colour mode setting, if image is edited) under 15 MB. The maximum size displayed on the site is 1920×1080 pixels. However, a larger size is recommended so that the photos display properly. You must not post photos that infringe copyright or portrait rights, are inconsistent with public order and decency, or violate the Terms and Use, such as advertisements.
Please post photos taken using an Olympus camera or lens.
Inappropriate posts may be removed by the site administrator without notice.
Is there a limit to the number of photos that I can post in a day?
Each Olympusphere user can make 20 uploads per day. When posting albums (can contain up to 5 to 10 photos), one album counts as one upload.
What is the meaning of Download Permission?
The photos you gave Download Permission can be downloaded.
What is a Subject Tag?
A subject tag is a keyword that can be attached to each photo or album.
Select the tag that is the most appropriate for the photo or the album you are uploading. You may use the subject tags to search for photos by it's subject.
I posted a photo, but it hasn't appeared on the site.
Some time is required for preparation prior to publication. You can view the photos or comments you uploaded by logging into My Page under 'Photos' section.
Can I introduce my posted photos to my friends?
There are 2 ways to share your Olympusphere photos with your friends. After your post has been accepted, you may click on the SNS share icons located in the SHARE THIS PAGE box in the bottom right-hand corner of the Details and Settings page, or copy the URL provided in the SHARE THIS PAGE box.
How do I change the title of a photo I have posted?
Click on the photo in My Page, change its title on the Details and Settings page.
It may take some time before the changes are reflected on the site.
The photo I posted was upside down. How do I correct it?
Log into My Page. Click on the photo you wish to change in My Photos, and click 'Rotate' on the Details and Settings page. You can rotate the photo at intervals of 90° using the rotate button displayed below the photo.
How do I make changes to a photo I have posted?
You cannot change posted photos. Please delete the posted photo and then re-post it.
How do I delete a photo I have posted?
Log in to My Page. Click on the photo you wish to delete in My Photos, and click 'Delete' on the Details and Settings page. Please note that when you delete a photo, all the comments posted for that photo will also be deleted. Once deleted, any photos or comments cannot be restored.
How can I choose the cover photo of my album?
Place the photo at top of the upload-photos list. The cover photo becomes the thumbnail image of that album.
How do I replace some of the album photos?
Once posted, you cannot add or change the photos within the album(s). In case you want to remove or replace some of the photos, you may delete the whole album, then upload the photos again.
The camera I used to take my photo is not listed in 'Camera'.
If your camera is not listed in the pull-down menu, please select 'Other' series and then 'Other'.
Why are shutter speed and art filter not shown?
If the photo has been rotated or edited using a third-party software, EXIF data might not be displayed. If you want the EXIF data to display correctly, use Olympus Viewer 3, Olympus Master 2 or other Olympus software to edit your photos.